What actually happens
when your phone rings.
Your AI receptionist answers after-hours calls under your business name. Here's the exact sequence from ring to text.
The anatomy of one phone call.
AI picks up under your business name
"Thanks for calling Miller Plumbing. I'm the AI receptionist helping Mike after hours. How can I help you?" Clear, professional, disclosed.
Classifies the call
Emergency, new job, existing customer, vendor, or spam. Each path is handled differently based on your rules.
Asks the right questions
Name. Address. Phone. What's going on. How urgent. When they need someone out. Whatever info you need before you roll a truck.
Books or flags
Non-urgent: books a window on your calendar. Urgent: immediately texts you the full details so you decide whether to roll. You can choose to confirm every booking first, or let the AI book directly.
Texts you the summary
Within seconds of the call ending, you get an SMS with caller info, what they need, urgency level, and next action. Emergencies are immediate.
What's included.
Your own AI receptionist
Built around your business name, services, hours, service area, and emergency rules. Not a generic script.
Dedicated phone number
A real phone number you forward your existing line to. Or use it standalone as a new tracked number.
Calendar booking
Jobs get booked on your calendar in time windows with built-in buffer. Supports Google Calendar, with more integrations coming.
Instant SMS to you
Caller info and summary texted to your phone after every call. Emergencies are immediate. No app needed.
Spam call filtering
AI detects spam, robocalls, and solicitors. Ends them fast so you only see real customer calls in your log.
Founder support by text
AI answers customer calls. You text the founders for setup changes, script updates, or questions. No ticket system.
Real questions contractors have asked.
Is it a real person or AI? +
It is AI. It answers by phone, talks to callers, asks questions, books appointments, and texts you the details. Humans handle setup, support, and tuning.
Will callers know it's AI? +
Yes. The greeting discloses that it is the AI receptionist helping your business after hours. We do not recommend pretending it is a human employee. Callers appreciate honesty, and most are just glad someone picked up instead of voicemail.
What happens when the AI is unsure? +
It does not guess. It captures the caller's details, marks the question clearly, and texts you. For emergencies, it follows the escalation rules you approve during setup.
Can I change the script? +
Yes. Text us. We update your call flow, services, hours, emergency rules, and booking instructions.
Does it replace my office staff? +
No. If you have someone at the desk during business hours, keep them. Your AI receptionist picks up when they're unavailable: nights, weekends, holidays, lunch breaks, or when the line is busy.
What if I already booked something and forgot to put it on my calendar? +
That's why we offer a confirm-first mode. Instead of booking directly, the AI captures the caller's info, holds a tentative slot, and texts you for approval. You reply YES or NO. No double-bookings.
What if a job runs long and throws off my schedule? +
Jobs run long. That's the trade. The AI books in windows, not exact times, so there's built-in buffer. If you're running behind, text us and we'll reach out to your next appointment.
What if I don't use a digital calendar? +
Then we set you up on confirm-first mode. Every booking gets texted to you for approval. You reply YES or NO from your phone. No app needed.
Can it handle 2 AM emergencies? +
Yes. You define what counts as urgent. Burst pipe, no heat, lockout, active leak, storm damage. Urgent calls are texted immediately. Non-urgent calls are booked or summarized for morning.
Can it quote prices? +
Only if you give it approved pricing language. Otherwise it captures the request and tells the caller someone will follow up.
Does it work with my existing phone number? +
Yes. You forward after-hours calls, missed calls, or all calls. Your customer keeps calling your same number.
What happens if the AI fails? +
If it can't complete the call properly, it captures whatever info it has, texts you immediately, and tells the caller you'll follow up. Fewer calls slip through the cracks.
Why not just use voicemail? +
Most people don't leave voicemails. They hang up and call the next company on Google. Your AI receptionist picks up, so they never have to. And even when someone would leave a message, the AI asks the right questions and sends you a clean text with name, address, phone, issue, and urgency. No listening to a 3-minute rambling voicemail to find a phone number.
What about angry or difficult callers? +
The AI handles them. It doesn't argue, doesn't get frustrated, doesn't hang up. It listens, captures the complaint, and texts you a clean summary. Instead of spending 35 minutes on the phone with someone upset about their last job, you get a text you can read in 5 seconds and deal with it when you're ready. More importantly, if an unhappy customer calls and nobody picks up, the next thing they do is leave a bad review. When the AI picks up and says 'I'm sorry about that, let me get this to the owner right away so we can make it right,' that customer feels heard. You get time to actually fix the problem before it turns into a 1-star review.
How long does setup take? +
60 minutes. We do a setup call, build your call flow, test it with your business name, and show you how phone forwarding works. Live by the end of that call.
What if I want to cancel? +
Cancel anytime. No contracts. No cancellation fees. Turn off call forwarding and you're back to where you started. If you cancel before day 30, your card on file is never touched.
Call the AI before you trust it with your calls.
Hear exactly how your after-hours caller would be handled. Then book a 15-minute setup call. We'll build your call flow, test it with your business name, and show you how forwarding works.
Demo is set up as a plumber. Yours will be customized to your trade.
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