How reachable is
your phone?
Enter your business hours and phone setup. Get a reachability grade, see what callers experience when you are closed, and find out how much revenue you are leaving on the table.
Your phone setup
Tell us your hours and how your phone works when you are not available. All calculations happen in your browser.
We'll use your trade's average if blank.
We'll use your trade's average if blank.
Your Reachability Grade:
Hours breakdown
Hours in a week
Hours you answer
Hours you are closed
Weekly coverage heatmap
Green = answering. Red = closed. Each square is one hour.
What your callers experience
Revenue impact
Estimated missed calls/week
Revenue at risk/month
Revenue at risk/year
What your competitors are doing
24/7 answering
Your coverage
Action items to improve your score
Want the real numbers?
This grade is based on the hours you entered. We can verify it with real test calls. We will call your phone 5 times over 7 days at different hours and send you a report showing exactly what happened each time.
Free. No credit card. We call 5 times over 7 days and email you the results.
You are signed up.
Your first test call will come within 24 hours. Check your email for the full schedule.
Never miss another call
Turnkey Dispatch's AI receptionist answers 24/7, books jobs, and handles emergencies. Starting at $299/month.
Results are estimates based on the hours you provide. Actual caller experience depends on your phone system configuration.
More free tools for contractors
Frequently asked questions
How is my reachability grade calculated? +
We calculate the percentage of the 168 hours in a week that your phone is answered by a human or service. Then we apply adjustments based on what happens during your closed hours. Voicemail and no-answer setups get lower scores than answering services or call forwarding. The result maps to a letter grade from A (90%+ reachable) to F (below 40%).
Why does phone reachability matter for contractors? +
Homeowners searching for a plumber, electrician, or HVAC tech usually call two or three businesses and go with whoever picks up first. If your phone goes to voicemail, 80% of callers will not leave a message. They call the next contractor on Google instead. Every hour your phone is unanswered is an hour your competitors can take your customers.
What is a good reachability score for a home service business? +
The top-performing contractors have 24/7 phone coverage, which earns an A grade. If you cannot do 24/7, aim for at least a B by covering evenings and Saturdays with an answering service or call forwarding. Anything below a C means you are unreachable for more than 40% of the week, and that costs real money.
How can I improve my phone reachability without hiring staff? +
An AI answering service like Turnkey Dispatch covers your phone 24/7 for a flat monthly rate. It answers calls, asks the right questions, books jobs into your schedule, and handles after-hours emergencies. No employees to manage, no overtime, and no missed calls.